We ship from Louisiana, USA

Delivery time depends on your preferred method:

• Standard Shipping 3-5 days

• Rush Shipping 2 days

• Super Rush Shipping 1 day

To find more about our shipping options and current fees, please click here.

Please keep in mind that delivery time does not include production time. Our current production time can be found inside any of our product's description, under "Production & Shipping Times"

Once your order has shipped, we will send you an email confirmation that will also contain your tracking number.

Yes, if your order have not been shipped yet. Just send us a message with your new address. You can use the "Contact Us" button below or our direct email: support@alleu.net

We ship Worldwide. However keep in mind that tracking numbers are not available for all countries.

All international customers should expect to pay duty fees upon receiving their packages. These fees are a full responsibility of the buyer.

At this time we cannot accept any changes after an order has been placed. Except update of address.

If you need to modify your order, we ask that you cancel it and submit a new one with the correct details.

To Cancel your order please send us a message via the "Contact Us" button below. For a faster process please include your order number.

Debit or Credit Cards

PayPal

Apple Pay

Google Pay

Shop Pay

All of our pieces come gift wrapped. However to reduce our carbon imprint multiple item orders are packaged with 4-5 items per gift box.

If you need each item in it's own gift box, we will be happy to do that. Just leave a check mark "This is a gift" in your item's description.

Gift messages can be left either in your item's description in the "Custom Note" box or inside the message box of your cart.

• Custom and personalized items such as stamped/engraved jewelry, custom orders, unusual chain lengths or altered in any way from the original design CANNOT be returned or exchanged.

• Non customized items CAN be returned or exchanged within 30 days of receiving. To be accepted they must not be worn or damaged and still in the original packaging. There will be a 20% charge (plus shipping) as a restocking fee to all returns.

• Exchanges are only accepted on non custom orders. Choose a store credit for a different item or remake of the same piece with a different color, length or material.

• Repairs are accepted on all orders within 90 days.

To see our full policies, please click here

Yes. We are confident in the quality of our materials and will happily repair or replace broken pieces within 90 days of delivery.

Also if your shipping address is in the USA you are eligible for a free shipping label.

We strive to process most of our returns within 3-5 business days.

Once we complete your return our Care Team will send you an email confirmation.

Please allow additional 2-3 days after that for your bank to receive the funds.

• We will replace or repair any broken piece within 90 days of delivery, free of charge. Also if your shipping address is in the USA you are eligible for a free shipping label.

• Lost by mail - If the provided tracking number shows that the package had left our city, we cannot be held responsible for it being lost or delayed in transit.

• Lost by you - we will be happy to make you a new piece at a discounted price within 90 days of delivery.

Our pieces are made of precious materials that do not contain common allergens such as nickel, so they are very safe for most people.

Even though, a reaction is possible because climate and body oils can also affect the way our skin reacts to metals.

In those rare cases where our jewelry doesn't work for you, do not worry, we accept returns and exchanges.

We use precious metals only from reliable sources to make sure each piece will be long lasting. With a simple care routine you can help your jewelry retain it's shine.

• Everyday Routine

Make up, skin products and body oils accumulate during everyday wear. At night, when you take off your piece, rinse well in lukewarm water. Dry it off completely and store inside the provided anti-tarnish bag that came inside your box.

NOTE: If you store your jewelry damp it will cause it to lose it's shine.

We recommend sleeping without your jewelry to minimize it's exposure to sweat and body oils.

• Deep Cleaning Routine

Every dozen wears or if your piece was exposed to a lot of chemicals such as sunscreen or heavy make up we recommend that you give it a deep clean.

- Take a small bowl, add warm water and mild soap.

- Submerge your piece for about 3-4 minutes.

- Take an extra soft toothbrush and gently brush your entire piece. Focus on the chain and closing components and try to avoid the pendant as it could scratch.

- Rinse well in warm water and dry it off completely.

All of our jewelry is made of 100% precious metals. They are sourced only from certified vendors that offer high quality, made to last products and can guarantee authenticity.

These metals are perfect for sensitive skin and we offer them in three options.

Sterling Silver

It is a mixture made of 92.5% solid silver and 7.5% copper. Copper is added to
strengthen the silver and enhance it's appearance.

Gold Filled (sometimes called Gold Fill)

Gold filled means that a layer of solid gold is heat bonded to a base core using extreme pressure. That base core is usually a high quality jeweler's brass.
Gold filled jewelry has almost 100 times more gold than the common gold plated jewelry.
It is the next best to solid gold and allows a perfect balance between quality and affordability.
 

Rose Gold Filled

It is made in the same principal as the gold filled jewelry. The only difference is that a small amount of copper is added for the stylish rosy pink hue.

We are extremely cautious when sourcing our materials and guarantee that none of our pieces contain nickel.

It is very uncommon, but for people that live in tropical climate or have extremely sensitive skin this can happen.

It is usually caused by metal abrasion which means that teeny tiny particles of gold have been removed from the surface of your jewelry. Therefore exposing the base core that contains non precious metal like copper. That copper core can cause light discoloration.

Again, this is extremely rare occurrence and for the most part 99% of all people with sensitive skin can wear gold jewelry without any problems.

Gold filled means that a layer of solid gold is heat bonded to a base core using extreme pressure. That base core is usually a high quality jeweler's brass.
Gold filled jewelry has almost 100 times more gold than the common gold plated jewelry.
It is the next best to solid gold and allows a perfect balance between quality and affordability.

We use only precious metals to create our jewelry pieces and a light splash of clean water like rain or sweat will not ruin it.

However we recommend to make sure you do not leave it or store it wet. Always wipe it with a soft cloth and do not expose it to things like heavy make up, hair products or chlorinated water.

We also include detailed care tips with our pieces so if you decide to gift it to a friend, they will also know how to care for it.