Returns

• Custom and personalized items such as stamped/engraved jewelry, custom orders, unusual chain lengths or altered in any way from the original design CANNOT be returned or exchanged.


• Non customized items CAN be returned or exchanged for a store credit or remake. To be accepted they must not be worn or damaged and still in the original packaging. Because our items are handmade, there will be a 20% charge (plus shipping) as a restocking fee on all returns.

 

• Shipping fees are not refundable.

 

TIME LIMIT 30 days Applies only to non-personalized items

PROCESSING TIMES 3 days In busy times it might take us an additional 1-2 days

 

Exchanges

Exchanges are only accepted on non custom orders. Choose a store credit for a different item or remake of the same piece with a different color, length or material. 

• Store credit

No fees. You receive 100% of your item's price as a store credit to purchase any other piece you like.

• Exchange for the same piece

There will be a remake fee between 10-20% depending on how complex your jewelry is.

 

TIME LIMIT 30 days Applies only to non-personalized items

PROCESSING TIMES 3 days In busy times it might take us an additional 1-2 days

 

Repairs

All orders can be repaired or replaced, depending on the damage. Also if your shipping address is in the USA you are eligible for a free shipping label.

 

TIME LIMIT 90 days Applies to all items

PROCESSING TIMES 3-7 days In busy times it might take us an additional 1-2 days

 

We are always happy to help. For a direct support, please email us at support@alleu.net